Marketing For Home Repair Contractors

How Home Repair Contractors Can Grow Their Email List

how home repair contractors can grow their email list

How To Grow Your Email List

 

Home Repair Contractors—I want to remind you that there is gold in your email lists!

 

I was just reminded of this myself. We sent out an email for our window treatment company two weeks ago. Based on that email a lead came through. They filled out our form and said, “You helped us with our plantation shutters before, and now we’re interested in getting window treatments for the nursery.”

 

Email marketing is a great way to get repeat business for people who already know you, like you and trust you. You’re not dealing with price haggling. You’re not dealing with two or three bids. The customer who filled out this form was done, and ready to go! This is basically free money! How much money are you leaving on the table by not using your email list?

 

I want to give you three things you can do to grow your email list:

 

1. Use a CRM.

 

The first thing you can do is to have a CRM. You should all have a CRM to follow up with leads. When someone calls in to request information, you should be getting, at minimum, their name, phone number, and email address. Whether they go with you or not, having their email address gives you a great way to follow up with them in the future. Make sure you are capturing that information!

 

2. Excel Spreadsheet.

 

Some of our clients are still on spreadsheets. And that’s okay! If you’re still on Excel spreadsheets there is no problem with that. You can still capture this information. Having a system is better than not having a system! My clients will add their customer’s email address to their spreadsheet, and then every month they send me their new list so that I can use it to grow their list.

 

It’s important to note here that all the email addresses we gather are voluntary. In every case, a customer or potential customer is voluntarily giving us their email addresses. We do not buy email lists. In fact, I have in my contract a clause that says you cannot send me a list that you paid for me to work with.

 

3. Use QuickBooks.

 

Some of our clients use QuickBooks to manage customer information. Whether their potential customers go with them or not, they send them the bid through QuickBooks. Every month they can export that spreadsheet, send it to me, and then I can use that for their marketing. This is a great way to send out an email campaign to people that are already familiar with your company.

 

Repeat business is through the roof! In terms of opportunity cost, how much money are you losing every single month simply by not sending emails to people who have already done business with you before?

 

Let’s use an example of a landscaping company. Maybe you did an outdoor kitchen for them last year. This year they might want a gazebo or pergola. If you’re a moving company and you moved someone three years ago, they may need to move again this year. You can harness this repeat business by using your email lists.

 

So think about your email lists! These are just a few ways you can grow your email lists and get them into the hands of a qualified marketing person. (Like us!)

 

If you need help with this, I’d love to put a strategy together for you and your business. My name is Mario Wilson with Market With Mario. Always remember, when you Market With Mario, you profit with Mario!

How Often Home Repair Contractors Should Post on Facebook

How Often Home Repair Contractors Should Post on Facebook

 

Okay home repair contractors, today let’s talk about how often you should be posting on your Facebook page!

 

Don’t Post Too Much!

 

When I first started out managing social media for Facebook pages I thought you had to post every day. But what I’ve found is that it was too much for a home repair or home services business to do. If you’re in retail or if you have a restaurant you really do need to be posting every day because you can do daily specials and daily deals and things like that. But let’s face it: we don’t really need a toilet or A/C repair every day.

 

Post When You Have Something Important To Say

 

Think about this, too: We all have those people in our lives that don’t often say something, so when they do we kind of lean in and listen to what they have to say because it’s important. If you are posting too much, your clients might start to think that nothing you’re posting is very important.

 

Weekly Posts

 

This is why I’ve reduced my clients’ postings to weekly. That’s enough posting to stay in-sight, in-mind, and keep up your branding, but it’s not overkilling that leads people to tune you out. It’s enough time so that when you do post again, people realize it’s been a few days and is more likely to lean in to see what you have to say.

 

What About Videos?

 

This is important when it comes to videos, too. You only want to throw out a video every other week, or once a month. I do a monthly video because I’ve found that when I do post a video, people are interested to see what I’m going to talk about this time. I’ve found my views and my shares have gone up.

 

You don’t want to overdo your postings, but you also want to post consistently to keep your name in front of people!

 

Your Next Step

 

 

Think about this when you’re working on your Facebook posts. And if you’re thinking, “I don’t even have time to post weekly!” I would love to help you! I’ll go to your job site, shoot a video, take a couple of still pictures, and then I can spread those out over the month, post those for you, reply back to comments, and manage things like that.

 

If you have any questions, let me know. And remember, when you Market With Mario, you profit with Mario!

How To Improve Customer Retention

How To Improve Customer Retention

How To Improve Customer Retention

 

I recently with a moving company to go over a marketing strategy for them—not just for this summer, but for the long term. The owner was really focused on email marketing. Their customer base is, obviously, people who move—and fortunately for him people move often in the DFW area! So we wanted to come up with a marketing strategy that would help him gain more repeat customers, instead of people looking for a company for the first time.

 

I bring this up because email marketing is so important, but a lot of business owners just don’t have the time to do it effectively. That’s why he reached out to me, to find out how I could help him.

 

Word of Mouth Isn’t Enough

 

It really got me thinking about client retention. I asked about some of their client retention strategies and found that one thing they are just relying on word of mouth.

 

However, the business owner said that they weren’t actually doing much with that. I got excited anyway because they’ve been in business for many years and have an extensive client list. And I knew that based on our past experience with our other clients, we could do a really great job with their email marketing to their customer list!

 

Your Email List

 

If you’re not doing any email marketing right now, I want you to think about the size of your customer email list. Do you have 1,000 customers? 10,000? Or do you have no list at all, because you’re doing everything on paper and you need to implement a process to start creating an email list?

 

Opportunity Cost of Not Having an Email Marketing Plan

 

You are leaving money on the table if you are not sending out emails to your customer list, on a monthly basis. And not only to your previous customers, but you can also market to referrals. I may get an email and I may not be ready to move, but I could forward that to Tom and Susie down the street who are. I could tell them that I know you’re a great company, I’ve used you before, and they can trust you.

 

The Number One Lead Generator For My Clients

 

I know I mostly talk about videos and Facebook, but the Number One lead generator for my clients—by far—is email marketing!

 

Your Next Step

 

If you need help with your email marketing, I’d love to sit down with you and talk about developing a strategy for your specific business. Until then, remember—when you Market With Mario, you profit with Mario!

Why Home Repair Contractors Should Film Videos on Location

film videos on location

I just finished filming some videos for our client and it got me thinking about why it works so well for us to film on location, and why home repair contractors need to be filming their videos on site.

 

There are three reasons why it works so much better to film on-site than in your office:

 

1. It’s more exciting!

 

When you actually film the work that you’re doing, that makes for a much more exciting video than you sitting behind your desk in an office, just talking about what you do. It’s so much more interesting to show what you do!

 

2. It’s proof that you walk the walk.

 

It’s proof that you’re out there doing the work that you say you do. Especially in this time when we have some essential jobs and some non-essential jobs—if you can show people that you’re out there working, that’s so much better than just telling them.

 

3. It lets you show off your quality!

 

It gives you the opportunity to show off the quality of your work. If you film yourself doing a repair, that’s full transparency that you’re not cutting corners and that you are doing an excellent job. Your potential customers can see the quality you do and the care you take. If you combine this with giving your customers tips and information they can really use, this adds a level of trust that you can’t get from just sitting behind your desk.

 

Your Next Step

 

These are the three big reasons I recommend filming yourself doing work on-site! If you think this sounds like a great idea but you don’t want to sit there and film while you’re working—well, that’s what I do! I meet you at your job site, clear it with the homeowner, and then we get in there and film. I take videos of you explaining exactly what you’re doing and post them to Facebook for you. This increases your exposure for your brand and your identity, and helps you improve your profits!

 

If you need help with this I would be glad to assist you! Please call me at 214-856-0492.

How To Market Your Home Repair Business During COVID-19

How To Market Your Home Repair Business During COVID-19

Okay Home Repair Contractors, let’s talk about how to market your business in the age of the COVID-19 coronavirus crisis.

 

Luckily, most of you who are home repair contractors are still out there doing repairs. If you are an air conditioning company, a garage repair company, if you repair appliances—people still need your services.

 

And luckily for you, guys like me exist! I only own a drill because I needed it once to fix a cabinet. And I failed miserably. I am not the guy to fix things around the house! There are a lot of people like me who rely on people like you to help them out in their homes, to fix their cabinets, their A/C, plumbing, etc. So for you, I’m going to give you 3 tips on how you can stay relevant and on the top of your customers’ minds during this pandemic:

 

1. Utilize your email list.

I see a lot of people sending out discounts and specials, and information about what your team is doing to stay safe during COVID. That’s great! But to me it’s news is you’re not doing those things. Every business who is still operating and essential should be doing those things by default.

 

What I would like to see you doing in your emails is sending out tips and information that is valuable to your customers. How-tos are a great thing to do right now. This may sound counterintuitive, and like you’re giving away some of your services. But remember—guys like me only own a drill because we want to say we own a drill. I don’t know how to use this thing at all!

 

So give out tips. Give out value. Share how-tos. Stop discounting your services. Stop telling us you’re washing your hands because that should be a given.

 

2. Post videos.

 

Post videos of you doing your service. I love to meet my clients at their job sites, and I film them working. If my client is a plumber I film them fixing a toilet or faucet, etc. Get your camera out and film yourself or your technicians doing your essential service. I want you to stop telling everyone you’re an essential service when you can show them!

 

Video is a great way to connect to your customer base. Post your videos to your Facebook and YouTube pages, and have your customers like you there!

 

3. Blogging.

 

This is the same concept as the emails and videos because you will use the blogs to add value and content to your website. This is the perfect time to start getting really good content for your website. Google loves it when you keep updating your content! A blog section on your website is perfect for doing just that.

 

This is one of the things we like to provide for our clients as well. People like to watch videos, but they also like to read blog posts. You can create blog posts that are how-tos, or that tell your customers how to save money on certain repairs or appliances—all that good information your customers need right now. Everyone’s trying to save money right now! If you’re an electrician, maybe you could give them tips about which light bulbs to buy to save money on their electric bill. If you’re a plumber, maybe some tips on how to conserve water.

 

Really think about how you can be valuable to your potential customers because let’s face it—even though I don’t know how to do repairs, I don’t need anything repaired right now. But if I’m constantly seeing tips and information from you all the time, then when I do need you I’m going to know who you are, I’m going to trust you, and I’m going to see you as the expert. And I’m going to call you and hire you to do my repair!

 

Your Next Step

 

If you’re not sure how to do any of this, or you don’t have time to do it yourself, give me a call! I’d love to talk with you about how I can help you market your home repair business, even now during the COVID crisis.